Volunteer Guide

Each year thousands of volunteers support the Royal British Legion, giving up their time to raise vital funds for the Armed Forces community.

In 2019 the Poppy Appeal raised a total of £780,000 with the help of contactless technology. This year we hope to raise in excess of £1m following the success of last years campaign and we’ve invested in even more boxes – making it easier for volunteers and donors.

This page aims to help volunteers get the most out of the new contactless donation boxes and to learn about the benefits.

Benefits of contactless donations

In 2018 the total amount raised for the Poppy Appeal via contactless technology was £211,000. In 2019 that figure rose to £780,000. That’s an increase of £569,000 in the space of a year. With your help we hope to raise over £1 Million in 2020.

Last year an estimated 146,000 individual donations were made via contactless. We estimate that this figure will increase substantially in 2020.

  • Every year the usage of cash declines

  • Cash is being handled less due to Coronavirus
  • Contactless makes donating safer and more hygenic
  • Contactless encourages spontaneous donation

  • The average donation amount for contactless is much higher than cash, often in excess of £5.00
  • Donations are more secure with less risk of theft

  • Digital fundraising makes it easier to track campaigns

  • More convenient for volunteers and donors


Increase in the value of donations using contactless technology from 2018.

About this year’s contactless donation box

The Royal British Legion is once again teaming up with PayaCharity, an award-winning provider of payment & charitable solutions to supply and support our donation box assets, and to help us track our campaigns.

The boxes are lightweight and easy to use for volunteers and donors, and combine the benefits of mobile and contactless technology. Furthermore, they will store donations so can be used in areas without a GPRS signal. This means you should never miss a donation and your efforts will be more rewarding than ever before.

Even better, there’s no need to count or bank the funds you raise.

QR Codes

This year some volunteers will be provided with QR codes to assist with their fundraising. Donors can scan these with their mobile phone camera to open a designated Poppy Appeal online donation page. This is useful for donors who would like a flexible donation option as well as high value donation amounts.

Terminal User Guides

We’ll be using two donation box models. The Payter – a portable, battery-powered unit (with a carry handle) for raising funds ‘on the move’ which can also be used as a mains-powered tabletop unit for placement in business and other premises. The Payter is designed to carry a branding plate to promote our campaign and seek donations offering three amounts, e.g. £2, £5 or £10. These will change to £5, £10 and £30 on London Poppy Day.

We’ll also be using the A920 – A payment terminal that can accept contactless, mobile and wallet payments, Chip & PIN and Magstripe. This has a PayaCharity designed App that allows you to take selectable donations of £2, £5, £10, £15 and £20. The A920 can also accept custom donation amounts as well as donations that exceed the £45 contactless limit.

Inside each box will be a simple terminal user guide with key information and the dedicated support number to call should you need assistance.

To reboot a box, simply switch it off and on again.

If you need further assistance, please call PayaCharity on our dedicated support number: 01604 978104

Payter Quick Start User Guide

A920 Quick Start User Guide

Payter Video Guides

Below are some short video guides to help you get set up and ready to collect donations.

A920 Video Guides

Below are some short video guides to help you get set up and ready to collect donations.

Tracking Donations

The amounts of money raised will be reported daily at individual box level so that details can be analysed for each fundraisers.

Fundraisers can also share their success on social media by using #PoppyAppeal and tagging The Royal British Legion.




Find a new supporter

If you know of a business, large or small, the would like to sponsor a contactless donation box on the behalf of The Royal British Legion, please let us know. Boxes can be purchased, rented or hired – from just £24.95 per month. Please send details to enquiries@payacharity.com and we will take care of the rest.

Thank you for your support

PayaCharity is a Paya Group brand operated by Cornerstone Merchant Services (North) Limited, (company registration number 07373392) registered office address: 7 Billing Road, Northampton, NN1 5AN. Authorised with the FCA for rental of hardware, firm number 710416.