FAQs

Browse Our Frequently Asked Questions To Get Additional Support

General

Does My Charity Need A Contactless Donation Box?

73% of charities say that their street fundraising collections are decreasing because people are carrying less cash. Investing in contactless donation solutions is undeniably the way forward. With contactless payments on the rise every year, it’s vital that charities champion contactless giving and invest in contactless donation boxes.

Can Charities Afford Contactless Donation Boxes?

Charities can hire a contactless donation box from us for as little as 83p a day. With the average contactless donation being in excess of £6, a charity only needs to take a single donation a week to start seeing a return on investment. We’re delighted that many of our customers are seeing more than a 100% returns on the cost of their contactless donation boxes, making them a highly affordable option for charities of all sizes.

How Much Can I Raise With A Contactless Donation Box?

The fundraising potential of contactless donation boxes are endless. There is no limit to how much charities can make with their device when they embrace contactless technology. With a little imagination, charities can use their contactless devices to revolutionise their fundraising campaigns however they like.

Account Management

How Do I Apply For An Account?

To apply for an account, simply head over to our sign-up page. Choose from the different account types based on the device and service you require. Application is 100% online and there’s no sign up fees to pay.

How Long Will It Take For My Devices To Arrive?

When your account application has been approved, we’ll contact you to arrange the next steps. Once your contract with us is signed and your direct debit is set up, we will deliver your devices to you on a next day delivery.

What Are The Set Up Fees?

Set up fees will depend on the type of contactless device you choose. Visit the device product page for more information. Set up fees include your device configuration and delivery.

What Are The Transaction Fees?

Transaction fees are charged at 2.95% (+VAT) on all devices unless stated otherwise on the product page. Charities Trust accounts are charged at 5%.

What Do The Service Fees Include?

Our monthly service fee includes your gateway processing, connectivity, terminal management, replacement service and technical support.

Can I Sign Up With A Charities Trust Account?

Yes! If you have a Charities Trust ID, simply head over to the sign up page: Apply With Charities Trust

How Do I View My Transactions?

Once you have an account with us you will be given access to the PayaCharity Portal. This allows you to manage your device, change your donation amounts and view your transactions.

How Do I Change My Donation Amounts?

Once you have an account with us you will be given access to the PayaCharity Portal. This allows you to manage your device, change your donation amounts and view your transactions.

I'm Having Trouble. Who Can I Contact?

If you need any more assistance, please contact us on 0333 123 1243 or email us at enquiries@payacharity.com

Charity Solutions

How Much Are The Contactless Donation Boxes?

The cost of a device will depend on the type of contactless terminal you choose. Visit the terminal product page for more information.

How Long Can I Hire A Box For?

You can hire a contactless donation box from between 1 week to 4 years. For the full hire options and pricing, visit the device product page for your chosen terminal.

How Do I Order A Contactless Donation Box?

To order a contactless donation box, you will need to apply for an account with us. Application is quick, simple and 100% online. Simply head over to our sign-up page and choose from the different account types, based on the device and service you require. When your application has been approved, we’ll contact you to arrange the delivery of your contactless donation box.

Which Contactless Devices Can Be Branded?

The Payter and Wisepad 2 can both be fully customised and branded. Please visit the product pages for more information.

How Do I Brand My Contactless Device?

If your chosen device requires a faceplate or display unit, you can brand these however you like. PayaCharity have a branding supplier that we can put you in contact with, or you can design and use your own branding. Contact our customer service team for more information.

How Do I Choose The Right Device?

You can use our handy Device Comparison table to find the features and benefits that are most suited to your needs.

How Do I Custom Design A Standing Display?

The Payter device can be housed in a custom designed standing display unit. If you would like to know more, we have suppliers who can build these for you. Contact our customer service team for more information.

CSR Solutions

How Do I Sponsor A Donation Box?

To sponsor a contactless donation box, you will need to apply for an account with us. Application is quick, simple and 100% online. Simply head over to our sign-up page and choose from the different account types, based on the device and service you require.

Which Devices Can My Business Sponsor?

Businesses can sponsor all of the available contactless donation boxes. Simply choose the type of contactless donation box you would like to sponsor and apply for an account.

How Do I Buy A Contactless Device For A Charity?

To buy a contactless donation box, you will need to apply for an account with us. Application is quick, simple and 100% online. Simply head over to our sign-up page and choose from the different account types, based on the device and service you require. Once your application has been approved, we will arrange the setup and delivery of your device to your chosen charity.

Can I Sponsor A Particular Charity?

If your business is already associated with a particular charity, or you have a particular charity you would like to support, you can give us their Charities Trust ID and we can set up your sponsorship.

Can I Sponsor More Than One Charity?

If you would like to sponsor more than one charity we can arrange for your donations to be split equally between multiple organisations. Just let us know the Charities Trust ID for your chosen charities and we will set it up.

How Do I Get The Sponsor Portal?

Once you have an account with us you will be given access to the Sponsor Portal. This allows you to monitor your device performances and view how much your device is fundraising. You can also monitor device dormancy, failed transactions, incomplete transactions, and when your device was last connected.

How Do I Know How Much My Box Is Raising?

You can monitor how much your sponsored device is raising by using the PayaCharity Sponsor Portal. Once you log in you will be able to view the donations that have been made, print fundraising certificates and download data for CSR reports and PR.

How Do I Print My Fundraising Certificates?

To print your PayaCharity fundraising certificate, simply log into your Sponsor Portal. You will find the Fundraising Certificate in the main navigation. From there you can select your sponsor name, select your charity, choose your start and end dates and generate your personalised fundraising certificate.

I'm Having Trouble. Who Can I Contact?

If you need any more assistance, please contact us on 0333 123 1243 or email us at enquiries@payacharity.com

Troubleshooting

I'm Having Problems With My Device. What Can I Do?

If you’re having problems with your contactless device you can view our terminal user guides for help. You can also watch our handy How To Videos. If you need any more assistance, please contact us on 0333 123 1243 or email us at enquiries@payacharity.com

PayaCharity is a Paya Group brand operated by Cornerstone Merchant Services (North) Limited, (company registration number 07373392) registered office address: 7 Billing Road, Northampton, NN1 5AN. Authorised with the FCA for rental of hardware, firm number 710416.